The CoolPoints blog
Loyalty and retention tips for small businesses
Practical advice on loyalty programmes, repeat customers and growing a local business.
2 November 2026 · 5 min read
How to Start a Loyalty Programme for Your Small Business
A step-by-step guide to setting up a loyalty programme that customers actually use.
Read the guide →
28 October 2026 · 4 min read
Digital Loyalty Cards vs Paper Stamp Cards: Which Works Better?
Paper stamp cards are familiar, but digital loyalty cards give you more. Here is how they compare.
24 October 2026 · 5 min read
Loyalty Programme Ideas for Cafés: 9 Ways to Turn Regulars into Fans
Nine café-friendly loyalty ideas that bring customers back for the next cup.
20 October 2026 · 4 min read
Loyalty Ideas for Hair and Beauty Salons: Keep Clients Booking
Reward repeat bookings and keep chairs full with loyalty ideas that suit salons.
16 October 2026 · 4 min read
How to Win Back Lapsed Customers with Simple Messages
Lapsed customers are your easiest sales. Here is how to bring them back.
12 October 2026 · 4 min read
Customer Retention vs Acquisition: Why Repeat Customers Matter
Winning a new customer takes effort. Keeping one is usually easier. Here is why that matters.
Photography from Unsplash contributors.