FAQ

Questions, answered

What is CoolPoints?

CoolPoints is a loyalty programme for local businesses. Customers earn points when they buy, and you reward them for coming back.

Do I need special hardware?

No. Tell us about your business and we'll guide you through the set-up.

How long does set-up take?

Creating your account takes about two minutes. We then configure your programme and get in touch to finish onboarding.

Can I change my plan later?

Yes. You can move between plans whenever your business needs change.

How is my customers' data handled?

Customer data is stored securely and only used to run your loyalty programme. We never sell it.

How do I get help?

Use the contact page or reply to any email from us and a real person will respond.